Customer Support Help Line
Monday - Friday 9am - 5pm

01637621048

Returns and Cancellations

We understand that sometimes you may need to return a product. Whether your item is no longer required, damaged or has developed a fault our customer services team are available to help.

Returns – Unwanted items

You have the option to return products up to 7 days after delivery in accordance with the Distance Selling Regulations. You will be responsible for the cost of the shipping back and a 20% restocking fee will apply once goods are checked and repackaged.

Unfortunately, we cannot accept returns on orders that have been adapted, such as made-to-measure, items that have been drilled for hinges or items that have been painted to order.

To arrange a return, please call 01637621048 any time 9am to 5pm Monday to Friday. If you’re trying to contact us outside of these hours, email info@anythingkitchen.co.uk and we will get back to you as soon as possible.

Returns can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order number when you return a product.

Damaged products

It is rare that products arrive damaged, but if they do please contact us immediately on 07473788893 to report it. If a product arrives damaged you can refuse it at the point of delivery and it will be returned with the driver.

Please check your delivered items as soon as they arrive and report any damaged or missing items as soon as possible. Do not try to fit or install damaged items without contacting our customer services team in case you cause further damage.

Faulty goods

Faulty goods are covered by a manufacturer’s guarantee, varying in length depending on the policy of the supplier. You will be made aware of your manufacturer’s guarantee when purchasing your product(s).

In the unlikely event that you receive a faulty product you can contact us to return it, however it is often the case that faults can be diagnosed and resolved by us over the phone. When you call to report a fault we will give you a fault reference number and contact the manufacturer on your behalf.

Please note that it will be necessary to inspect faulty goods before offering you a refund. This may require an engineer to visit your address to carry out the inspection.

Cancellations

Because we order directly from the supplier, it is not possible to cancel an order once it has been placed. Please refer to our returns policy.

 

 

Frequently Asked Questions

Can I return a product without proof of purchase?

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order number when you return a product.

What’s the process for returning unwanted products?

Please call our customer services team on 01637621048 any time 9am to 5pm Monday to Friday. If you’re trying to contact us outside of these hours, email info@anythingkitchen.co.uk and we will get back to you as soon as possible.

What’s the process for damaged products?

Please call our customer services team on 01637621048 any time 9am to 5pm Monday to Friday. If you’re trying to contact us outside of these hours, email info@anythingkitchen.co.uk and we will get back to you as soon as possible.

When I return my products can I get a refund on the delivery fees?

Our delivery fees are non-refundable for returns. However, we do not charge delivery on appliances, sinks and taps.

What’s the process for returning or dealing with faulty products?

It is often the case that faults can be resolved over the phone.

Please call our customer services team on 01637621048 any time 9am to 5pm Monday to Friday. If you’re trying to contact us outside of these hours, email info@anythingkitchen.co.uk and we will get back to you as soon as possible.